Frequently asked questions

Most merchants are live within minutes. Create your account, add your logo and products, and share your store link. Our team is available if you want help with the setup.

No. HalaOrders is built for merchants, not developers. Products, banners, orders and payments are all managed from a simple dashboard in Arabic or English.

Your name, email, phone number and a store name. After that, add your logo and product photos and your store is ready to share.

Yes - that is where most of our merchants start. Put your store link in your bio and send followers to a page that shows prices, sizes and stock and takes the order for you.

Cards and mobile wallets through integrated payment gateways such as Paymob, plus cash on delivery, InstaPay, Vodafone Cash and bank transfer.

Yes. You choose which payment methods your store offers - cash on delivery alone, or together with online payments and transfers.

Yes. You can require a deposit per product - the delivery fee, a percentage of the price or a fixed amount - which helps reduce fake orders.

Yes. Work with integrated shipping partners to manage and track shipments directly from your dashboard.

Yes. Set a delivery price for every governorate and city, and it is added automatically at checkout.

Yes. You can make delivery free or set a fixed delivery price on specific products.

Yes. Connect any domain you own (like yourbrand.com) and it is secured with a free SSL certificate. You also get a free store address on HalaOrders from day one.

Your store is built to be indexed: clean URLs, a sitemap, product structured data and a Google Merchant Center feed for Google Shopping. Rankings then depend on your products and content.

Yes. Add Meta Pixel, TikTok Pixel, Google Analytics or any other tracking script from your dashboard without writing code.

Yes. Your storefront supports Arabic and English with a full right-to-left layout, so you can serve every customer in their language.

Fixed plans have one predictable price for a set period and are the best value once you sell regularly. Per-order pricing has no monthly fee - you only pay a small fee on each order you receive. The calculator on the pricing page compares both.

No. You only pay for your plan. Payment gateways and shipping companies charge their own fees directly.

Of course. You can switch plans from your dashboard as your business grows, and the change applies at the end of your current billing period.

Yes. Invite team members and give each one a role with exactly the permissions they need.

New orders appear instantly in your dashboard, and you can also receive new order alerts, payment confirmations and a daily report on Telegram.

Yes. Export your orders to Excel at any time and print an invoice for any order in one click.